Help Center

Filo is built on real, verified people. Verify your phone number and email under Profile → Verification to earn your trust badge.

Follow the guided liveness check on screen. Good lighting and a clear, front-facing shot help it pass on the first try. The selfie is used only to confirm you’re a real, live person - it is never shown on your profile.

Move somewhere brighter with light on your face rather than behind you, remove sunglasses or hats, hold the phone at eye level, and make sure nothing is covering the front camera. If it still fails after a few attempts, email lunexcore@gmail.comand we’ll help.

When you and someone else both like each other, it becomes a match and a chat opens up.

To protect the community, sharing phone numbers, social handles or off-app links inside chat is blocked. Keep the conversation on Filo until you both feel comfortable.

A subscription unlocks unlimited chatting, shows you who liked you, and lifts the daily discovery limit. It also includes advanced filters, profile boosts, full compatibility reports, invisible mode and verified-only matching.

Manage or cancel your plan any time from Profile → Premium. Billing is handled by the App Store or Google Play, and you can also cancel directly in your store’s subscription settings. Cancel at least 24 hours before the period ends to avoid renewing.

Except where required by law, payments are non-refundable. Refund requests for App Store purchases are handled by Apple at reportaproblem.apple.com, and Google Play purchases through the Play Store.

You can block or report anyone from their profile. Blocked people can no longer see you or message you, and reports are reviewed by our safety team.

Never send money to someone you have not met. If a match asks for money or pressures you to move off Filo quickly, report them immediately from their profile and email lunexcore@gmail.com.

Before you meet someone, Safety Check-In lets you share who you’re meeting, where and when with a trusted contact — a friend or family member - so somebody knows your plans.

No. Gatherings are hosted by members and are not organised or verified by Filo. Meet in public, arrive and leave on your own terms, and use Safety Check-In before you go.

Yes. Pause your account any time from Settings → Account → Pause Account to hide your profile without losing your data. Resume whenever you are ready — full instructions here.

In the app, go to Settings → Account → Delete Account and confirm with Delete Forever. This erases your profile, photos, voice intro and verification data, and closes your account immediately.

See delete your account and data for exactly what is removed and what we retain.