Privacy Policy

Information we collect

Account details you provide: name, date of birth, gender, photos, bio, preferences, and the phone number and email you verify.

Usage data such as the profiles you view, likes and messages, and device information needed to keep the service running.

How we use it

To create your profile, suggest compatible matches, enable chat, and verify that members are real people.

To keep the community safe — detecting fraud, abuse and policy violations — and to provide support.

Face data & photo verification

Photo verification is optional. When you choose to verify, your device runs a short "liveness" check that captures live images of your face. This face data is used only to confirm you are a real, live person and that your face matches the photo on your profile. It is never shown publicly, never used for advertising, and never sold.

The face images are processed by Amazon Web Services (AWS Rekognition), our verification provider, acting solely on our behalf. They are not shared with any other third party.

Your face images are NOT stored. They are processed in memory to perform the check and are discarded immediately afterwards — Filo keeps no copy, and no audit images are retained by AWS. We store only the pass/fail result of the check (a “verified” badge on your profile); we never keep a face image or a biometric template.

Because no face data is retained, there is nothing to delete. Deleting your account also clears your verification status.

Location

If you allow location access, we use your approximate location to show you nearby members and to power distance filters. Filo only reads your location while you are using the app — never in the background. You can turn it off in your device settings at any time; some discovery features will be limited without it.

What we share

Your public profile is visible to other members. We do not sell your personal data.

We use trusted service providers (for hosting, image storage and notifications) that process data on our behalf under strict confidentiality.

Your choices

You can edit or hide your profile, control activity-status visibility, block members, and request deletion of your account and data at any time from Settings.

To take a break without losing anything, see pausing your account. To close your account for good, see deleting your account and data.

Children

Filo is strictly for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If we learn that an account belongs to a minor, we remove it and delete the associated data.

Contact

Questions about your privacy? Email lunexcore@gmail.com and we will be glad to help.