Delete your account and data
Last updated July 2026
You can permanently delete your Filo account at any time, directly in the app. This page explains exactly what happens when you do.
Deleting is permanent and cannot be undone. If you only want a break, you can pause your account instead — your profile is hidden but your data is kept, and you can come back whenever you like.
Delete from the app
- Open Filo and go to the Profile tab.
- Tap Settings.
- Scroll to Account and tap Delete Account.
- Confirm by tapping Delete Forever.
Your account is closed immediately and you are signed out on every device.
Request deletion here
If you can no longer sign in — for example you lost access to your phone number — submit the form below and we will delete the account for you. We may email you to confirm ownership first, so that nobody else can delete your account. Requests are actioned within 30 days.
Prefer email? Write to lunexcore@gmail.com.
What is deleted
When you delete your account, we erase:
- Your name, bio, occupation, education, religion and location
- All of your profile photos
- Your voice intro recording
- Your interests, intentions and discovery preferences
- Your selfie and face-liveness verification data
- Your saved devices, push tokens and login sessions
Your profile stops appearing in Discover immediately and other members can no longer find you, view you or start new conversations with you.
What we keep, and why
A small amount of information is retained after deletion. We keep only what we need, for these reasons:
- A closed-account record containing the phone number or email you signed up with — retained so that an account removed for safety reasons cannot simply be recreated.
- Messages you sent to other members— these form part of the other person’s conversation history and are retained in their account, shown without your profile details.
- Safety and moderation records — reports made about or by your account, kept so we can protect other members.
- Payment and transaction records — retained where we are legally required to keep them for tax and accounting purposes.
We do not use any of this to build a profile of you, and we never sell it.
Request full erasure
Depending on where you live, you may have the right to request erasure of the records described above. Email lunexcore@gmail.com with the subject “Full erasure request” and we will comply within 30 days, except where we are legally required to retain something.
Your subscription
Deleting your Filo account does notautomatically cancel a paid subscription, because billing is handled by the App Store or Google Play rather than by us. Cancel it in your store’s subscription settings before you delete, or you may continue to be charged.